FH Hotels Group

Privacy

Privacy policy

We would like to inform you that FLORENCEHOTEL SRL will take the issue of processing your personal data in compliance with the legislative decree n. 196 of 30 june 2003 ( Safety and privacy in the processing of personal data).

Processing of personal data and related purposes

  • Your personal data related to the hospitality service at our hotels, will be collected by FLORENCEHOTEL SRL and its technical partners. They will be registered and elaborated in written form or/ and on electronic storage supports and will be stored in a specific database. Your personal data will not be used for other purposes but for the obligatory ones in accordance to the law of Public Safety;
  • Contacts” The guest profiles who ask for information throughout the area “Contacts”, will be used by FLORENCEHOTEL SRL for communicative purposes, in relation with the single request made at
  • 'Mailing list' (newsletter) –The guest profiles who will register to the mailing list, will be used by FLORENCEHOTEL SRL in order to periodically send them advertising and promotional materials concerning FLORENCEHOTEL SRL;
  • Use of cookie: Collected data(geographical origin, details about visited pages and lasting of the visits) will be used for the elaboration of statistical and market surveys- Please read the informative note.

Your data will not be disclosed or communicated to any third parties, whereas the data may be known by FLORENCEHOTEL SRL technical partners and appropriately trained employees. They will act in respect of the privacy policy, for they are externally in charge of processing of personal data.

FLORENCEHOTEL SRL will not use the incorrect personal data until they have been rectified.

Freedom to give consent and consequences of the refusal. Hospitality service

  • The provision of your personal data is optional. However, if you do not give consent for the purposes indicated above, we will not provide you with the services.
  • Contacts The provision of your personal data is optional. However, if you do not give consent for the purposes indicated above, we will not provide you with a reply.
  • Mailing List (newsletter)- The provision of your personal data is optional. However, if you do not give consent for the purposes indicated above, we will not provide you with the services.
  • Cookie – The aggregate collection of the data is automatic and related to the surfing of the website. If you prefer to avoid it, you ought to stop the surfing of this website.


Rights in compliance with art. n. 7 of the Legislative Decree 196/2003

Eventually, in accordance with the above mentioned, we would be pleased if you focus your attention on your rights in relation with art.n. 7 of the Privacy Code concerning the processing of Personal Data. According to the article mentioned above, we would like to cite your right to obtain by our society:

  • the origin of the data, the purposes and modes of processing, the personal details of the manager, of the persons in charge and the parties or categories whom the personal data may be communicated to or that may gain knowledge as designated representatives or persons in charge.
  • the confirmation of the existence of your personal data and the logic applied in case the data are processed through computerized systems;
  • the cancelation as well as the transformation into anonymous form or the stopping of the data processing in case it infringes the law;
  • the updating, the amendment, or , if so required, the integration of the data.
  • a declaration that the persons whom the data have been notified or sent out, have been made aware of the operations indicated at point c) and d) concerning their contents, except in the case such notification results impossible or requires the use of means that are clearly disproportioned with respect to the protection of the right.
  • the right to oppose for legitimate reasons the processing of your personal data even though they are pertinent to the purpose of the collection.
  • the right to oppose anyway, the processing of your personal data required for purposes of dispatching advertising or other direct sales material or for the completion of market research or interactive business communication.


Data controller

With regard to your personal data, you may exercise all the rights in compliance with the article n.7 of the legislative decree n. 196 of 30 june 2003 ( amendment, rectification and cancellation of your personal data), address to the data controller that is:
FLORENCEHOTEL SRL
Lungarno del Tempio 54, 50121 Firenze
ph.n. +39 055 660 241
fax +39 055 679560
e-mail: info@hotelmediterraneo.com

European Parliament Directives

  • Personal Data Protection Code Italy - Legislative Decree no. 196 of 30 June 2003 - an up-to-date English version is available on the Internet at the following public address: http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1311248
  • Section 26 of Act no. 14 of 3 February 2003, setting out provisions to ensure compliance with obligations related to Italy’s membership in the European Communities (Community Act of 2002),
  • Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002, on the processing of personal data and the protection of private life in the electronic communications sector,
  • Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data.



Cookie Policy
Cookies are used on our website to give users a better browsing service and experience.

What are cookies?
Cookies are small text files sent from the websites to the terminal of the party concerned (usually the browser), where they are stored before being referred back to the website upon the same user's next visit. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses or capture email addresses. Each cookie is unique to the user's web browser.

What cookies do we use?
Technical session cookies
The cookies used on the website http://www.fhhotelgroup.it, http://www.calzaiuoli.it/, http://www.calzaiuolihotel.com/, http://www.hotelpalatino.com/, http://www.hotelpalatinoroma.com/, http://www.villafiesole.it/, http://www.villafiesolehotel.com/, http://www.hotelmediterraneo.com/, http://www.hotelmediterraneofirenze.com/, http://www.globocentrocongressi.com/ are used for computer technology authentication or to monitor sessions, and to store specific technical information regarding the users that access the server of Blastness, the website maintenance and hotel booking service provider.
Pursuant to Article 122, paragraph 1, of the Privacy Code (in the formulation in force after the entry into force of legislative decree 69 / 2012), "technical" cookies can be used even in the absence of consent.
For maximum transparency, below we provide a number of technical cookies and specific cases of activity on the website:
• Cookies implanted in the user/contracting party's terminal directly (that will not be used for other purposes) such as session cookies used for on-line booking on the website, authentication or customisation cookies (for example, the choice of the browsing language); these cookies remain active only for the duration of the session.
• Cookies used to statistically analyse accesses/site visits (the so-called "analytic" cookies) that are exclusively used for statistical purposes (not for profiling or marketing) and to collect aggregate information without the possibility of tracing back to the identification of the individual user. In these cases, since current legislation requires that, when using analytic cookies, the user is given clear and adequate instructions to easily oppose implementation of such (including any mechanisms to make the cookies anonymous), we give instructions on how to disabled installed cookies below. The duration of analytic technical cookies is 30 minutes.

“Third-party” cookies
Third-party cookies are code parts set by a website different than the website you are currently browsing.
This involves the transmission of cookies from third parties. Management of information collected from “third parties” is goverend by the relative information notices to which we ask you to refer. For greater transparency and for convenience, we provide the information on the types of cookies used by third party service providers, purposes, retention period and the third parties who retain and access the information on our websites:

Cookie name
Google Analytics
https://support.google.com/analytics/answer/6004245?hl=it
Google Adwords
https://support.google.com/adwords/answer/2407785?hl=it

Function/Purpose
STATISTICS
Google Analytics is a Google analysis tool that helps website and app owners understand how visitors interact with the contents of their website (pages visited, browsing time, etc.) by providing useful statistics designed to optimise and improve the browsing of the website without identifying the browser.
Expiry
_utma 2 years
_utmt 10 minutes
_utmb 30 minutes
_utmc until the session is closed
_utmz 6 months
_utmv 2 years

PROFILING
Favours the research on Google services offered by the hotel without collecting or monitoring information capable of personally identifying a user.
Expiry
30 days

How to modify settings on the cookies
Most browsers allow to clear cookies from your computer hard drive, block acceptance of cookies or receive a warning before a cookie is stored.
Therefore, to remove cookies we encourage you to follow the instructions on the pages of the various browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=it
Fire fox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Internet Explorer: http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9
Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT

What happens if the cookies are disabled?
Nevertheless, if you block or erase cookies, it may not be possible to reset previously specified preferences or customised settings, and our capacity to customize the user experience will be limited.

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