FAQ
Hotel
The hotel offers a variety of accommodation options: Classic, Superior, Executive and Deluxe rooms, Junior Suites and Suites, some with views over the Lungarno Park.
Check-in is available from 2:00 PM, while check-out is by 12:00 PM.
Not all rooms offer panoramic views. Some overlook the Lungarno Park or the city, while others face quieter internal courtyards.
Yes, Wi-Fi is free and available in all rooms and public areas.
Yes, Wi-Fi is free and available in all rooms and public areas.
The hotel is entirely non-smoking.
Yes, all rooms feature individually controlled air conditioning.
Yes, all rooms are equipped with a minibar.
Yes, connecting rooms are available upon request and subject to availability.
Yes, room service is available. Operating hours may vary and are provided by the reception.
Yes, the hotel offers accessible rooms for guests with disabilities upon request.
Some rooms have a bathtub, while others feature a shower. Guests can indicate their preference when booking.
Some rooms have a bathtub, while others feature a shower. Guests can indicate their preference when booking.
Air conditioning, free Wi-Fi, flat-screen TV, minibar, safe, desk, telephone and private bathroom with complimentary toiletries.
Yes, extra beds and cots are available upon request, depending on the room type.
Yes, all rooms are equipped with toiletries and a hairdryer.
They are not provided in the rooms but can be requested at the reception.
Pets are subject to a dedicated pet policy. Guests are required to contact the hotel before arrival.
Yes, all rooms feature a desk or work area.
The temperature can be adjusted independently using the in-room thermostat.
Yes, all rooms are equipped with a safe.
Yes, upon request and subject to availability. An additional charge may apply.
Reservations
You can book online through the official website, by email, by phone or through online booking platforms.
The cancellation policy varies depending on the selected rate and is specified at the time of booking.
Yes, seasonal offers and packages are available and can be viewed on the official website.
Yes, if the reservation was made online and the selected rate allows it.
The minimum age for check-in is 18.
Yes, in most cases a credit card is required as a guarantee.
Yes, subject to availability.
Riceverai una conferma via email al termine della procedura di prenotazione.
It depends on the selected rate.
By booking directly through the hotel’s official website.
Yes, upon request and subject to availability.
Location and Transportation
The hotel is located in Florence, along the Arno River, within easy reach of the historic city centre.
The hotel can be reached by taxi, private car or public transport.
Yes, upon request and for an additional charge.
Yes, a private on-site garage is available.
No, parking is subject to a charge.
Yes, bus stops and public transport connections are located nearby.
The historic city centre, Santa Croce, the Lungarno, Piazzale Michelangelo and Florence’s main attractions are all nearby.
Yes, through the reception.
Restaurants and Bars
The hotel has a restaurant and a bar.
There is one main restaurant.
Italian and international cuisine.
Yes, breakfast is included in the available rates.
Breakfast is served in the morning; detailed opening hours are provided at the hotel.
Vegetarian options are available; other dietary requirements can be accommodated upon request.
Yes, provided that the reception is informed in advance.
Yes, there is a bar.
Yes, by contacting the restaurant.
Room service is available during scheduled hours.
Services
No, the hotel does not have a swimming pool.
No, the hotel currently does not have an on-site gym.
No, the hotel does not have an on-site spa or massage centre.
Yes. Business facilities and dedicated spaces are available, including rooms for remote working and fax/photocopying services.
Yes, laundry and ironing services are available.
Yes, the hotel offers meeting spaces and dedicated rooms for business events.
Yes, luggage storage is available.
Yes, free Wi-Fi is available throughout the hotel.
Yes, ATM and currency exchange services are available.
No, there are no souvenir shops or convenience stores indicated within the hotel.
Yes, a babysitting service is available for an additional charge, upon request.
No, there is no sauna or Jacuzzi at the hotel.
Guest Services
Yes, the reception is open 24/7.
Yes, the staff can assist with arranging tours and experiences through the concierge service.
Yes, a concierge service is available.
Italian, English, French, German, Japanese and Spanish.
Yes, upon request through the reception.
Yes, the concierge and reception staff can assist with restaurant reservations.
Yes, upon request, the staff can assist guests in contacting medical services.
Yes, guests can contact the reception regarding lost items.
Yes, fax and photocopying services are available. For sending or receiving packages, the reception can assist according to the hotel’s internal procedures.
Events, Meetings and Weddings
The hotel offers modular meeting rooms and event spaces suitable for conferences, corporate meetings, congresses, private events and receptions.
The rooms can accommodate anything from small groups to large-scale events, with capacities varying according to the selected layout.
Yes, customised packages are available for meetings, conferences and corporate events.
Yes, the hotel offers event planning and in-house catering services, with customisable menus.
Yes, the hotel can host weddings and private receptions, with tailor-made solutions.
Dedicated areas and selected spaces are available, subject to availability and the type of event.
The meeting rooms are equipped with audiovisual equipment, screens, projectors, sound systems and microphones.
Yes, technical and audiovisual support is available during events.
A site visit can be arranged by appointment by contacting the events team or reception.
Yes, the hotel provides a dedicated event coordinator.
Customisable wedding packages are available based on the couple’s requirements.
Yes, guests may work with external event planners or suppliers, subject to prior agreement with the hotel.
Yes, stationery and logistical support are available upon request.
Yes, Wi-Fi and high-speed internet access are available in all event rooms.
Several modular rooms are available and can be used as breakout rooms.
Yes, hybrid or virtual meetings can be arranged upon request, with technical support.
A private on-site garage is available for an additional charge.
Yes, special rates and accommodation packages can be arranged for event attendees.
Yes, menus can be customised according to the requirements of the event.
Booking several months in advance is recommended, especially for large-scale events.
Yes, special conditions are available for corporate clients and recurring events.
Hotel Policies and Security
Children are welcome. Family-friendly accommodation options and special surprises for younger guests are available.
The cancellation policy varies depending on the booked rate and is specified at the time of booking.
Small pets are allowed in the rooms, but not in the common dining areas. Pets are subject to a dedicated pet policy. Guests are required to contact the hotel before arrival.
Major credit cards and cash payments within the limits permitted by law are accepted.
A valid identification document is required for all guests.
Yes, the hotel is equipped with CCTV systems and dedicated security staff.
Families and Accessibility
Yes, family rooms and connecting room options are available upon request.
Yes, the hotel is family-friendly.
High chairs are available upon request, and children’s menus can be arranged.
Cots are available upon request; pushchairs are not provided.
Yes, the hotel is accessible and offers specially equipped rooms.
Yes, the hotel is equipped with lifts.
General Information
Yes, through the FH55 Hotels loyalty programme.
Yes, luggage storage is available.
Yes, upon request and subject to availability.
Current promotions can be found on the official website.
Yes, gift vouchers are available.
The hotel can be contacted by phone, email or through the contact form on the official website.
Guest reviews are available on the main online travel and review platforms.
Pets are subject to a dedicated pet policy. Guests are required to contact the hotel before arrival.
Appropriate attire for the setting is required.
There are no dedicated adults-only areas.
Healthcare facilities can be reached within a few minutes.
Yes, the reception can receive and store mail or packages for guests.
Yes, the hotel accepts group bookings upon request.