FAQ

Hotel

faq hotel roma colosseo

The hotel offers Classic, Superior, Executive and Deluxe Rooms, Junior Suites and Suites, including suites with panoramic terraces and whirlpool tubs.

  • Check-in: from 2:00 PM / groups from 3:00 PM
  • Check-out: by 12:00 PM / groups by 10:00 AM

No. Some rooms offer views of the city or its main landmarks, while others overlook quieter internal courtyards.

Yes, Wi-Fi is free of charge in all rooms and public areas.

The hotel is entirely non-smoking.

Yes, all rooms feature individually controlled air conditioning.

Yes, all rooms are equipped with a minibar.

Yes, connecting rooms and family rooms are available upon request and subject to availability.

Yes, room service is available during specific hours, which are provided by the reception.

Yes, the hotel offers accessible rooms for guests with disabilities, upon request.

Yes, some rooms and suites feature a bathtub, including whirlpool tubs in selected room categories.

Air conditioning, free Wi-Fi, flat-screen TV, minibar, safe, desk, telephone, and private bathroom with complimentary toiletries.

Yes, extra beds and baby cots are available upon request, depending on the room category.

Yes, all rooms are equipped with complimentary toiletries and a hairdryer.

They are not provided in the rooms, but they can be requested from the reception.

Yes, small pets are allowed, provided the hotel is informed at the time of booking.

Yes, all rooms feature a desk or work area.

The temperature can be individually adjusted using the in-room thermostat.

Yes, all rooms are equipped with a safe.

Yes, upon request and subject to availability. An additional charge may apply.

Reservations

Grand Hotel Palatino - Albergo vicino al Colosseo a Roma 5

You can book through the official website, by phone, by email, or through online booking platforms.

The cancellation policy varies depending on the selected rate and is specified at the time of booking.

Yes, seasonal offers and packages are available and can be found on the official website.

Yes, if the reservation was made online and the selected rate allows modifications or cancellations.

The minimum age for check-in is 18 years.

Yes, in most cases, a credit card is required to guarantee the reservation.

Yes, subject to availability.

You will receive a confirmation email once your reservation has been completed.

It depends on the selected rate.

By booking directly through the hotel’s official website.

Yes, upon request and subject to availability.

Location and Transportation

colosseum rome fh55 grand hotel palatino

The hotel is located in the heart of Rome, just a short walk from the Colosseum and the Imperial Forums.

The hotel can be reached by taxi, private car, or public transportation.

Yes, a private transfer service is available upon request for an additional fee.

Yes, there is a partner garage nearby.

No, parking is available for an additional fee.

Yes, metro, bus, and taxi services are all easily accessible.

The Colosseum, the Imperial Forums, Via dei Fori Imperiali, Via Cavour, and Rome’s historic city center are all nearby.

Yes, these services can be arranged through the reception or concierge.

Restaurants and Bars

ristorante roma zona colosseo

The hotel features an on-site restaurant and bar.

The hotel has one main restaurant.

The restaurant serves Italian and international cuisine, with a focus on seasonal ingredients.

It depends on the rate booked.

Breakfast is served in the morning and includes a continental buffet. Opening hours are provided at the hotel.

Vegetarian options are available; other dietary requirements can be accommodated upon request.

Yes, but only for consumption in guest rooms and not in public areas.

Yes, the hotel has a bar.

Yes, by contacting the restaurant or reception.

Room service is available during specific hours.

Services

servizi grand hotel palatino roma

No, the hotel does not have a swimming pool.

Yes. The hotel has a gym equipped with cardio-fitness equipment, with the option of booking a personal trainer.

No, the hotel does not have an on-site spa or massage center.

Yes. Business services are available, including meeting spaces.
The reception can also provide photocopying and printing services.

Yes, laundry, ironing, and dry-cleaning services are available from Monday to Saturday, during the hours indicated in the room.

Yes. The Il Globo Conference Center offers several meeting rooms and business rooms with a variety of configurations.

Yes, luggage storage is available.

Yes, free Wi-Fi is available throughout the hotel.

The hotel does not offer a currency exchange service, but the reception can provide information about the nearest available options.

There are no souvenir shops or convenience stores listed among the hotel’s official on-site facilities.

Yes, a babysitting service is available upon request.

No, there is no sauna or jacuzzi available as part of the hotel’s shared facilities.

Guest Services

reception hotel roma

Yes, the reception is open 24/7.

Yes, the reception and concierge can assist with arranging tours, experiences, and external services upon request.

Yes, concierge service is available.

The staff speaks Italian, English, French, German, and Spanish.

Yes, a wake-up call service is available upon request through the reception.

Yes, the concierge and reception can assist with restaurant reservations and recommendations.

Upon request, the reception can assist guests in contacting medical or healthcare services.

Yes, guests can contact the reception regarding lost items through the hotel’s Lost & Found service.

Yes, fax and photocopying services are available. The reception can also assist with packages and correspondence in accordance with the hotel’s internal procedures.

Eventi, meeting e matrimoni

meeting hotel roma colosseo

Meeting rooms and event spaces are available at the Il Globo Conference Center, including modular meeting rooms and business rooms.

Capacity varies depending on the room. For example, Sala Cesarini can accommodate up to 200 people, while the overall capacity of the conference center can reach approximately 330 people, depending on the configuration and set-up.

Yes, meeting packages can include customized solutions and related services such as coffee breaks, light lunches, business dinners, and gala dinners.

Yes, in-house catering is available, with a variety of options ranging from coffee breaks to banquets.

Yes, the hotel is also suitable for weddings and receptions.

Dedicated outdoor event spaces are not listed among the main facilities of the conference center. For specific requirements, we recommend contacting the events team to discuss the available options.

Meeting rooms can be equipped with modern technology and presentation equipment.

Yes, technical support and audiovisual equipment can be requested according to the specific needs of the event.

A site visit can be arranged by appointment by contacting the hotel’s dedicated groups and meetings team.

Yes, dedicated contacts are available to assist with group and meeting enquiries and event organization.

Customizable solutions are available for wedding receptions and banquets. Details are tailored upon request according to the number of guests, menu, and services required.

Yes, external suppliers can be coordinated with the hotel, subject to prior operational arrangements.

Yes, depending on the set-up, meeting materials, printing, and photocopying services can be provided upon request.

Yes, free Wi-Fi is available throughout the hotel. Dedicated solutions can also be arranged for specific technical requirements related to an event.

The conference center features several rooms, including Cesarini, Tevere, Aniene, Velino, and Business Rooms, which can also be used as breakout rooms.

Yes, technological set-ups can be arranged upon request according to the specific requirements of the event.

Partnered secure garages are available nearby, and the reception can provide further information and directions.

Yes, special rates and accommodation solutions for groups and event attendees are available upon request.

Yes, a range of dining options is available for meetings, including coffee breaks, light lunches, business dinners, and gala dinners, as well as customizable catering solutions.

It is advisable to book well in advance, especially for high-demand dates and large events.

Yes, special conditions may be available upon request, depending on the type and frequency of the event.

Hotel Policies and Security

Family

Children are welcome. Dedicated services for families are available, including baby cots upon request and family-friendly services.

The cancellation and refund policy varies depending on the rate booked and is clearly specified at the time of booking.

Pets are allowed provided the hotel is informed at the time of booking and in accordance with the hotel’s Pet Policy. Restrictions may apply in certain areas, such as restaurants and dining areas.

Major credit cards and other payment methods specified at the time of booking and at the hotel are generally accepted.

A valid identification document is required to comply with legal guest registration requirements.

Some areas may be monitored by CCTV for security purposes, with appropriate notices and signage in place.

Families and Accessibility

Yes, family rooms, including connecting rooms, are available, with accommodation options suitable for larger families and groups.

Yes, the hotel is family-friendly, with dedicated services available upon request.

Assistance with family needs, such as high chairs, can be requested, and guests can inform the hotel of any dietary preferences or requirements. The team is available to assist.

Baby cots are available upon request.

Yes, accessible rooms for guests with disabilities are available, and the hotel’s facilities can be accessed via elevators.

Yes, the hotel is equipped with elevators.

General Enquiries

colosseum rome fh55 grand hotel palatino

Yes, a loyalty program with exclusive benefits is available.

Yes, luggage storage is available.

Yes, special rates and conditions may be available. We recommend contacting the hotel directly or checking the offers on the official website.

Current promotions can be found in the Offers section of the official website.

Yes, gift vouchers can be purchased through the dedicated section of the website.

You can contact the hotel by phone or email. Dedicated contacts are also available for groups and meetings.

Guest reviews are available on major travel and review platforms, including OTAs and dedicated review websites.

Guests must inform the hotel about pets at the time of booking and comply with the hotel’s Pet Policy. Proof of insurance may be required.

Guests are expected to wear attire appropriate for the setting.

There are no designated adults-only areas.

The reception can provide information about the nearest healthcare facilities and assist guests if needed.

Yes, the reception can assist with correspondence and deliveries in accordance with the hotel’s internal procedures.

Yes, dedicated contacts are available for groups and meetings.