Privacy policy of FH55 Hotel Group

PRIVACY POLICY
FH55 HOTELS

PREMISE 
1. DATA CONTROLLER
2. DATA PROCESSOR
3. DATA PROTECTION OFFICER
4. DISCLOSURE ART. 13 AND RIGHTS OF THE DATA SUBJECT
5. ADOPTED POCEDURES
6. DATA COLLECT CHANNELS
7. CONSENT
8. CONTACTING US
9. LEGISLATION

PREMISE
FH55 Hotels Group owns four establishments: Grand Hotel Palatino in Rome, Grand Hotel Mediterraneo in Florence, Hotel Calzaiuoli in Florence and Park Hotel Villa Fiesole in Fiesole (FI). The establishments former part of Group FH55 Hotels are properties owned by the company “Montecarlo S.p.A. Immobiliare”, located in Florence Lungarno del Tempio 44, Tax Identification Number and VAT number 00434210480, Phone number +39 055679560, E-mail privacy@fhotels55.com, PEC montecarlospaimmobiliare@dadapec.com.

FH55 Hotels is aware of how important it is to address in a transparent and fair manner your Privacy. Because of this, FH55 Hotels is committed to adhering to Reg. UE 2016/679 (relating to on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – GDPR), to Italian Legislative Decree 196/2003 (Privacy laws) and its subsequent update Legislative Decree 101/2018.

1. DATA CONTROLLER
The Data Controller is “Montecarlo S.p.A. Immobiliare”, located in Florence -50125 - Lungarno del Tempio 44, Tax Identification Number and VAT number 00434210480, Phone number +39 055679560, E-mail privacy@fhotels55.com, PEC montecarlospaimmobiliare@dadapec.com.

2. DATA PROCESSOR
The Data Processor is the company FLORENCEHOTEL S.R.L., with its registered office in Florence – 50125 – Lungarno del Tempio 54, Tax Identification Number and VAT number 04076920489, Phone number +39 055 5326401, E-mail info@fhotels55.com, PEC florencehotelsrl@pec.florencehotel.com, and it is in charge of the treatment and storage of those data.

3. DATA PROTECTION OFFICER - DPO
The Data Protection Officer (DPO), for all matters related to the treatment of your personal data and in exercise of your rights arising from the European Regulation of Privacy, can be contacted via mail at this address: dpoflorencehotel@gmail.com.

4. DISCLOSURE
FH55 Hotels, to ensure compliance with the Privacy legislation, gave itself a specific organizational plan to ensure the subject’s interests reported in the DISCLOSURE, as described in Italian Legislative Decree 196/2003 (Privacy laws) and its subsequent update Legislative Decree 101/2018.

5. ADOPTED POCEDURES
This Disclosure is referred to the procedures we adopt collecting personal data from:

• - Property Websites:
  http://www.fhhotelgroup.it, http://www.calzaiuoli.it/,
  http://calzaiuolihotel.com/, http://www.hotelpalatino.com/,
  http://www.hotelpalatinoroma.com/, http://www.villafiesole.it/,
  http://www.villafiesolehotel.com, http://www.hotelmediterraneo.com/,
  http://www.hotelmediterraneofirenze.com/, http://www.globocentrocongressi.com/
• - booking Website https://www.blastnessbooking.com 
• - Communications sent through e-mail for reservations and guests assistance
• - Social Network Pages managed by us
• - Software Applications
• - WhatsApp assistance for our guests subscribed to our fidelity program “FH55 Viprogram”
• - Hotel visits and offline interaction

6. DATA COLLECTION CHANNELS - Through which Channels do we collect your data?

Online Services:
Online booking, Wi-Fi connection, Social Network Interaction, Subscription to our fidelity program FH55 Viprogram on our official website, communication via e-mail, surveys and polls about guests’ satisfaction, blog.

The personal data used for the purchase of the stay on this site (name, email, reservation number), will be used for the guest service experience survey through the review collection program on the following site https://it.trustpilot.com/review/fhotels55.com

Express check-in: this service requires the collection of the personal data of the guests staying overnight at the hotel (name, surname, country, type of document, document number, document expiry data) during the reservation process on the following website https://www.blastnessbooking.com. The service is optional and aims to reduce check-in queues.

In Hotel and Offline:
Check-In, cameras in hotel, on property services, paper surveys.

Guest Assistance:
E-mails, phone or chat.

Other Data:
Collected Data that don’t reveal the identity as personal data on the browser and on the device, Data collected through Cookies, Pixel tag and other technologies, demographic data and other data that the guest provided, Aggregated Data.


7. CONSENT
Here is reported the formula for Obtaining Consent:
Offline: at the Check-In, through certified and protected electronic devices.
Online: at the moment of the booking's confirmation on https://www.blastnessbooking.com

8. CONTACTING US
Please feel free to contact us at info@fhotels55.com

9. LEGISLATION
Reference is made to Privacy Supervisor.

Last update: 07/05/2020