FAQ

The main room categories are Comfort, Deluxe, Junior Suite and Two Bedroom (connecting/family rooms).

Check-in: 2:00 pm – Check-out: 12:00 noon.

Not all rooms have views of Florence: some offer garden views, others views of Florence, while some may overlook internal areas/courtyards or feature a patio/terrace.

Yes, complimentary Wi-Fi is available throughout the hotel, including all guest rooms.

The hotel offers non-smoking rooms; smoking is permitted only in designated areas, where available.

Yes, all rooms have air conditioning and heating.

Yes, the rooms are equipped with a minibar.

Yes. The Two Bedroom category is designed as a family/connecting-room solution.

Yes. Room service is available every day:

• Breakfast: 7:30 am – 10:00 am
• Lunch: 12:30 pm – 2:00 pm (subject to seasonal availability/variations)
• Dinner: 7:30 pm – 10:00 pm

Yes, accessible rooms for guests with disabilities are available.

Yes. Bathrooms may feature a shower or bathtub, depending on the room/category.

Rooms normally include air conditioning/heating, LCD TV, minibar, safe, telephone and alarm clock, as well as complimentary Wi-Fi. Marble bathrooms feature a shower or bathtub, hairdryer and complimentary toiletries.

Yes. Extra beds are available (at an indicative cost of €30) and baby cots can be requested, subject to availability.

Yes, complimentary toiletries and a hairdryer are provided.

They are not listed as standard in-room amenities; ironing services provided by an external service are available upon request.

Yes, pets are admitted free of charge. Pets are also allowed in some common areas (lobby/reception/garden), but not in restaurant areas and only in certain room categories.

Many rooms offer a convenient space for a laptop and documents. If you require a larger desk, you can mention this when booking.

Rooms are equipped with air conditioning/heating. Reception is available to assist with any specific requirements or adjustments.

Yes, rooms are equipped with a safe.

Yes, upon request and subject to availability. In addition, guests who book directly and are members of the FH55 Viprogram can enjoy early check-in and late check-out until 6:00 pm, subject to availability.

You can book through the official FH55 website using the online booking system or contact the hotel by phone or email.

The cancellation policy varies according to the selected rate (flexible/non-refundable, special offers, etc.) and is always specified during the booking process.

Yes, special offers and packages are available, including gourmet experiences and seasonal/event packages.

Yes. The “Change reservation” function is available through the online booking area.

Guests are generally required to be at least 18 years old to register and sign at check-in, and a valid ID is required.

Usually yes, as a booking guarantee, depending on the selected rate.

Yes, subject to availability on the day.

After booking, you will receive a confirmation email. If necessary, you can also contact the hotel directly.

It depends on the rate. Some rates require prepayment, while others allow payment at the hotel.

By booking through the official website, where dedicated rates and benefits are available for guests who book directly.

Yes, upon request and subject to availability. Please contact reception or the booking department.

The hotel is located on the hills of Fiesole, a short distance from the centre of Fiesole and approximately 5 miles (8 km) from Florence. Address: Via Frà Giovanni da Fiesole detto l’Angelico / Via Beato Angelico, 35 – 50014 Fiesole (FI).

You can reach the hotel by taxi/private transfer, or travel to Florence and then continue to Fiesole by bus (line 7) or taxi. Public transport directions are available in the “Where we are” section.

Private transfers/external services can be arranged through the concierge upon request. In addition, during the season, a complimentary shuttle service between the hotel and Florence city centre (Piazza San Firenze) is available.

Yes, parking is available. The hotel also has an electric vehicle charging station with two wallboxes.

Yes, guests can use the complimentary car park, which is monitored by CCTV.

Yes. Bus stops are just a short walk away, with direct connections to Florence. The website also provides step-by-step directions from Santa Maria Novella Station.

The hotel is close to the centre of Fiesole and just a short journey from central Florence, with its museums, shopping and iconic landmarks.

Yes, through the concierge/reception.

Dining options include Serrae Villa Fiesole Restaurant, the Bistro (on selected days), All Day Dining (seasonal), breakfast and room service, as well as the bar.

The main restaurant is Serrae Villa Fiesole. When Serrae is closed, hotel guests can enjoy the Bistro menu.

The cuisine is inspired by local traditions and seasonality, using high-quality ingredients from the region. Serrae offers a gourmet dining experience.

It depends on the booked rate. Some rates include breakfast, while others offer it as an additional extra.

Breakfast is served daily from 7:30 am to 10:00 am, with a sweet and savoury buffet and à la carte options.

Vegetarian options are available. For specific dietary requirements such as halal food, allergies or intolerances, guests are advised to inform the hotel in advance so that the team can best accommodate their needs.

Generally, yes. Guests are advised to inform reception regarding delivery arrangements.

Yes, there is a bar with indoor and outdoor areas.

Yes. You can book a table at Serrae Villa Fiesole and ask the team for assistance in arranging special occasions.

There is no 24-hour dining service. All Day Dining is available seasonally, while room service is available during the specified hours.

Yes. The hotel has an outdoor swimming pool (6 × 7 m), open from April until the end of October and heated in April, May and October (26–30°C).

An on-site gym is not listed among the hotel’s official facilities.

An on-site spa or massage centre is not listed among the hotel’s official facilities.

Business services are available, including meeting spaces and fax/photocopying services.

Yes. Laundry, ironing and dry-cleaning services are available through an external service provider, in addition to daily housekeeping.

Yes, meeting spaces are available.

Yes, a luggage room/luggage storage service is available.

Yes, complimentary Wi-Fi is available throughout the hotel.

ATMs and currency exchange are not listed among the hotel’s official services. Reception can provide information about the nearest available services.

No on-site shops or convenience stores are listed among the hotel’s official facilities.

Yes, babysitting is available upon request for an additional charge.

A sauna or Jacuzzi is not listed among the hotel’s official facilities.

Yes, reception is open 24/7.

Yes, through the concierge/reception, upon request.

Yes.

Italian, English, French and Spanish.

Yes, upon request through reception.

Yes, through the concierge/reception.

Upon request, reception can assist guests in contacting medical/healthcare services.

Yes, lost property is managed through reception.

Yes. Fax and photocopying services are available. For packages and correspondence, reception can provide assistance in accordance with the hotel’s internal procedures.

The garden and outdoor panoramic terrace are available for events.

The panoramic terrace can accommodate up to 70 people.

Yes, a small meeting package is available, with the option of lunch or dinner at Serrae Villa Fiesole.

Yes.

Yes. The hotel is a venue for wedding receptions, with a garden, panoramic terrace and the option to exclusively hire the property.

Yes. The garden and panoramic terrace can be used for aperitifs, buffets, lunches/dinners and cocktail parties.

Projector, screen and Wi-Fi are available.

Yes.

A site visit can be arranged by appointment by contacting the hotel or sales department.

Customised solutions are available, including menus, spaces, set-ups and exclusive use of the property. These are tailored upon request according to the number of guests and event format.

Yes, external suppliers can be coordinated by prior agreement with the hotel.

Yes.

Yes, complimentary Wi-Fi is available throughout the property.

There are no dedicated breakout rooms; additional spaces can be created using temporary marquee structures.

No

Complimentary parking is available at the hotel and is monitored by CCTV.

Yes.

Yes.

Booking well in advance is recommended, particularly for weekends and high season, to ensure the availability of event spaces and rooms.

Yes, dedicated conditions can be arranged upon request depending on the frequency and type of event.

Children are welcome. A city tax of €4.50 per person per night applies, while children under 12 are exempt.

It depends on the selected rate. Details are provided during the booking process.

Pets are allowed in guest rooms and some common areas (lobby/reception/garden), but not in restaurant areas.

Major credit cards and other payment methods specified during booking or at the hotel are generally accepted.

A valid identification document is required for all guests, as required by law.

The car park is monitored by CCTV. The hotel also follows internal security procedures, and CCTV surveillance is present in certain areas of the property.

Yes. The Two Bedroom category is designed for families and groups and features connecting rooms.

Yes. Family rooms and services upon request, such as babysitting, are available.

Guests can request assistance with family requirements and inform the hotel of any dietary preferences. The staff is available to assist.

Baby cots are available upon request, subject to availability.

Yes, accessible rooms for guests with disabilities are available.

Yes, the hotel has a lift.

Yes. The FH55 Viprogram offers benefits for guests who book directly, including a dedicated rate, upgrade*, pillow menu, early check-in and late check-out until 6:00 pm.

Yes, a luggage room/luggage storage service is available.

Dedicated conditions may be available upon request. Seasonal offers and packages are also available on the website.

Current promotions are available in the Offers and Packages section of the official website.

Yes. The “Create a gift” option is available through the website/booking system.

The official telephone number and email address are available in the contact section: Tel. +39 055 597252 – info.vf@fhhotelgroup.it.

Guest reviews are available on travel platforms such as Booking and Tripadvisor and in the “Reviews” section of the FH55 website.

Pets are admitted free of charge and are allowed in the lobby, reception area and garden. As the garden is shared by all guests, dogs are not permitted to walk on the lawn. Pets are not allowed in the restaurant and must be kept on a leash, in accordance with the hotel’s guidelines.

Guests are asked to wear attire appropriate to the setting, with a smart-casual dress code, particularly for the gourmet dining experience.

The hotel offers a naturally peaceful setting among the Fiesole hills and green spaces, but there are no officially designated adults-only areas.

Reception can provide information about the nearest healthcare facilities and assist guests if needed.

Yes, reception can assist with correspondence and deliveries in accordance with the hotel’s internal procedures.

Yes. Solutions for groups and events are available, including the option of exclusive use of the property.