FAQ

The hotel offers Classic, Superior and Prestige rooms, as well as Junior Suites, some featuring charming views over Florence’s historic city center.

Check-in: from 2:00 PM
Check-out: by 11:00 AM

Not all rooms have a view. Some offer views of Via dei Calzaiuoli or Florence’s historic rooftops, while others overlook quieter inner courtyards.

Yes, Wi-Fi is free of charge and available in all rooms and common areas.

The hotel is entirely non-smoking.

Yes, all rooms feature air conditioning and heating with a centrally operated system that can be individually adjusted.

Yes, all rooms are equipped with a minibar.

Yes, connecting rooms are available and are ideal for families or groups, upon request and subject to availability.

Yes, room service is available during breakfast hours only. Service times may vary, so we recommend checking directly with reception during your stay.

Yes, the hotel offers accessible rooms for guests with disabilities, upon request.

Some rooms feature a bathtub, while others have a shower. You can indicate your preference when making your reservation.

Standard amenities include:

• Air conditioning
• Free Wi-Fi
• Flat-screen TV
• Minibar
• Safe
• Desk
• Private bathroom with complimentary toiletries

Yes, baby cots and extra beds are available upon request, depending on the room category.

Yes, all rooms are equipped with complimentary toiletries and a hairdryer.

They are not provided in the room, but can be requested at reception.

Yes, small pets are allowed, provided that the hotel is informed at the time of booking.

Yes, all rooms feature a desk or work area.

The temperature can be individually adjusted using the in-room thermostat.

Yes, all rooms are equipped with a safe.

Yes, late check-out and early check-in are available upon request and subject to room availability.

You can book directly through the official FH55 website or contact the hotel by phone or email.

The cancellation policy varies depending on the selected rate and is specified during the booking process. Some offers include free cancellation up to 14 days before arrival.

Yes. The hotel offers a range of special offers and packages, such as Early Booking, Romance in Florence, and event or experience packages.

Yes. The website features a “Modify Reservation” option. The possibility of modifying or cancelling your booking depends on the conditions of the rate purchased.

At least one guest must be 18 years of age or older and present a valid ID at check-in.

In most cases, yes, a credit card is required to guarantee the reservation, depending on the selected rate.

Yes, subject to availability on the day.

You will receive a confirmation email once the booking process has been completed. If you have any questions, you can contact the hotel directly.

It depends on the selected rate. Some rates require prepayment, while others allow payment at the hotel.

By booking through the official FH55 website, where exclusive rates and benefits for direct bookings are available.

Yes, upon request and subject to availability. We recommend contacting reception or the reservations department.

The hotel is located in the heart of Florence’s historic city center, at Via dei Calzaiuoli 6, between the Duomo and Palazzo Vecchio, and just a short walk from Ponte Vecchio.

From Florence Airport (Peretola), you can take the T2 tram to Santa Maria Novella station. From there, the hotel is approximately a 10–15-minute walk away. Alternatively, you can take a taxi, which has a fixed fare to the city center.

The hotel does not provide a dedicated airport shuttle service; however, reception can assist you in arranging a taxi or private transfer upon request.

Yes. The hotel offers access to a partner garage in Florence’s historic city center with a valet service for vehicle pick-up and drop-off.

No. The partner garage and valet service are available for a fee, approximately €35 per day.

Yes. The hotel is located in the historic city center. Santa Maria Novella station is approximately a 10–15-minute walk away, and the area is well connected by public transportation.

The Duomo, Palazzo Vecchio and Ponte Vecchio are all within walking distance. The hotel is also located on one of the main shopping streets in Florence’s city center.

Yes, reception and the concierge can assist guests with taxi services and external car rental services.

The hotel offers an international buffet breakfast and a bar. For lunch and dinner, the staff can recommend selected or partner restaurants in Florence city center.

The hotel has a breakfast room but does not have an in-house restaurant serving lunch or dinner.

Breakfast features an international/American-style buffet with a selection of sweet and savory options.

It depends on the rate booked. Many offers include breakfast.

Breakfast, both buffet and in-room, is available daily from 7:00 AM to 10:00 AM.

Vegetarian and gluten-free options are available at the breakfast buffet. Guests with specific dietary requirements or food intolerances are advised to inform the hotel in advance.

Yes. For assistance with delivery or collection arrangements, please contact reception.

Yes, the hotel has a bar as well as common areas, including a TV lounge.

Yes. The concierge or reception can assist you with restaurant reservations in Florence city center.

There is no 24-hour dining service. Breakfast room service is available until 10:00 AM.

No, the hotel does not have a swimming pool.

The hotel does not have an on-site gym.

The hotel does not have an on-site spa or massage center.

The hotel does not have a dedicated business center; however, services are available to assist guests with business-related needs, including support from reception.

Yes, laundry and ironing services are available from Monday to Saturday, in addition to daily housekeeping. These services are not available on Sundays or Italian public holidays.

Yes, a small meeting room is available for business meetings.

Yes, luggage storage is available.

Yes, free Wi-Fi is available throughout the hotel.

There are no ATMs or currency exchange services inside the hotel. Reception can recommend the nearest available services.

There are no shops inside the hotel. Thanks to its central location, a wide range of shops and services can be reached within a few minutes.

Yes, a paid babysitting service is available upon request.

No, the hotel does not offer a sauna or Jacuzzi as part of its common facilities.

Yes, reception is open 24/7.

Yes, assistance is available for arranging tours and sightseeing experiences.

Yes, concierge service is available.

Italian, English, French, German and Spanish.

Yes, upon request through reception.

Yes, reception and the concierge can assist with restaurant reservations and recommendations.

Upon request, reception can assist guests in contacting local healthcare services.

Yes. For lost items, please contact reception.

Reception can assist with packages and correspondence. For office services such as printing or photocopying, assistance is available upon request.

Children are welcome, and family rooms are also available. In addition, children under the age of 12 are exempt from the city tax.

The policy varies depending on the selected rate. Some rates and special offers include free cancellation up to 14 days before arrival.

Pets are allowed. Any restrictions, such as access to the breakfast room or bar, depend on the applicable service rules and should be confirmed with reception.

The major credit cards are accepted, as well as cash payments within the limits established by law.

A valid identification document is required for all guests.

The hotel has security measures in place, including internal procedures and safeguards.

Yes, family rooms are available.

Yes, the hotel is family-friendly and offers services for families upon request.

The hotel offers breakfast service. For family requirements, including high chairs or specific requests, guests are advised to inform reception.

Baby cots are available upon request and subject to availability. Strollers are not provided as a standard service.

Yes. The hotel has a lift and offers accessible rooms and facilities for guests with disabilities.

Yes, the hotel has a lift.

Yes. The FH55 Viprogram is available, offering benefits for guests who book directly, including early check-in and late check-out until 6:00 PM, subject to availability.

Yes, luggage storage is available.

Special conditions may be available upon request. Guests are advised to contact the reservations department or check the Offers section of the website.

Current promotions can be found in the Offers section of the FH55 website.

Gift options and special offers are available through FH55 channels. Please contact the hotel to find the most suitable option.

You can contact the hotel using the official phone and email details provided on the website.

Guest reviews are available on major review and booking platforms, such as Booking.com and Tripadvisor.

Pets are allowed. Guests are advised to mention their pet when booking so that the hotel can best arrange the room and provide information about access to common areas.

For breakfast, guests are expected to wear appropriate attire suitable for the setting.

There are no dedicated adults-only areas. The hotel has common areas, including a TV lounge.

Reception can provide information about the nearest healthcare facilities and assist guests if needed.

Yes, reception can assist with receiving and handling mail and deliveries in accordance with the hotel’s internal procedures.

Yes, group bookings can be arranged by contacting the hotel or reservations department.