FH Hotels Group

privacidade

PRIVACY POLICY
FH55 HOTELS

PREMISE 
1. DATA CONTROLLER
2. DATA PROCESSOR
3. DATA PROTECTION OFFICER
4. DISCLOSURE ART. 13 AND RIGHTS OF THE DATA SUBJECT
5. ADOPTED POCEDURES
6. DATA COLLECT CHANNELS
7. CONSENT
8. CONTACTING US
9. LEGISLATION 

PREMISE
FH55 Hotels Group owns four establishments: Grand Hotel Palatino in Rome, Grand Hotel Mediterraneo in Florence, Hotel Calzaiuoli in Florence and Park Hotel Villa Fiesole in Fiesole (FI). The establishments former part of Group FH55 Hotels are properties owned by the company “Montecarlo S.p.A. Immobiliare”, located in Florence Lungarno del Tempio 44, Tax Identification Number and VAT number 00434210480, Phone number +39 055679560, E-mail privacy@fhotels55.com, PEC montecarlospaimmobiliare@dadapec.com. 

FH55 Hotels is aware of how important it is to address in a transparent and fair manner your Privacy. Because of this, FH55 Hotels is committed to adhering to Reg. UE 2016/679 (relating to on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – GDPR), to Italian Legislative Decree 196/2003 (Privacy laws) and its subsequent update Legislative Decree 101/2018. 

1. DATA CONTROLLER
The Data Controller is “Montecarlo S.p.A. Immobiliare”, located in Florence -50125 - Lungarno del Tempio 44, Tax Identification Number and VAT number 00434210480, Phone number +39 055679560, E-mail privacy@fhotels55.com, PEC montecarlospaimmobiliare@dadapec.com. 

2. DATA PROCESSOR
The Data Processor is the company FLORENCEHOTEL S.R.L., with its registered office in Florence – 50125 – Lungarno del Tempio 54, Tax Identification Number and VAT number 04076920489, Phone number +39 055 5326401, E-mail info@fhotels55.com, PEC florencehotelsrl@pec.florencehotel.com, and it is in charge of the treatment and storage of those data. 

3. DATA PROTECTION OFFICER - DPO

The Data Protection Officer (DPO), for all matters related to the treatment of your personal data and in exercise of your rights arising from the European Regulation of Privacy, can be contacted via mail at this address: dpoflorencehotel@gmail.com. 

4. DISCLOSURE
FH55 Hotels, to ensure compliance with the Privacy legislation, gave itself a specific organizational plan to ensure the subject’s interests reported in the DISCLOSURE, as described in Italian Legislative Decree 196/2003 (Privacy laws) and its subsequent update Legislative Decree 101/2018. 

5. ADOPTED POCEDURES
This Disclosure is referred to the procedures we adopt collecting personal data from:


6. DATA COLLECTION CHANNELS - Through which Channels do we collect your data?

Online Services:
Online booking, Wi-Fi connection, Social Network Interaction, Subscription to our fidelity program FH55 Viprogram on our official website, communication via e-mail, surveys and polls about guests’ satisfaction, blog. 

In Hotel and Offline:
Check-In, cameras in hotel, on property services, paper surveys. 

Guest Assistance:
E-mails, phone or chat. 

Other Data:
Collected Data that don’t reveal the identity as personal data on the browser and on the device, Data collected through Cookies, Pixel tag and other technologies, demographic data and other data that the guest provided, Aggregated Data. 


7. CONSENT
Here is reported the formula for Obtaining Consent:
Offline: at the Check-In, through certified and protected electronic devices.
Online: at the moment of the booking's confirmation on https://www.blastnessbooking.com 

8. CONTACTING US
Please feel free to contact us at info@fhotels55.com 

9. LEGISLATION
Reference is made to Privacy Supervisor. 


Last update: 02/01/2019

Cookie Policy
Cookies are used on our website to give users a better browsing service and experience.

What are cookies?
Cookies are small text files sent from the websites to the terminal of the party concerned (usually the browser), where they are stored before being referred back to the website upon the same user's next visit. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses or capture email addresses. Each cookie is unique to the user's web browser.

What cookies do we use?
Technical session cookies
The cookies used on the website http://www.fhhotelgroup.it, http://www.calzaiuoli.it/, http://www.calzaiuolihotel.com/, http://www.hotelpalatino.com/, http://www.hotelpalatinoroma.com/, http://www.villafiesole.it/, http://www.villafiesolehotel.com/, http://www.hotelmediterraneo.com/, http://www.hotelmediterraneofirenze.com/, http://www.globocentrocongressi.com/https://www.blastnessbooking.com  are used for computer technology authentication or to monitor sessions, and to store specific technical information regarding the users that access the server of Blastness, the website maintenance and hotel booking service provider.
Pursuant to Article 122, paragraph 1, of the Privacy Code (in the formulation in force after the entry into force of legislative decree 69 / 2012), "technical" cookies can be used even in the absence of consent.
For maximum transparency, below we provide a number of technical cookies and specific cases of activity on the website:
• Cookies implanted in the user/contracting party's terminal directly (that will not be used for other purposes) such as session cookies used for on-line booking on the website, authentication or customisation cookies (for example, the choice of the browsing language); these cookies remain active only for the duration of the session.
• Cookies used to statistically analyse accesses/site visits (the so-called "analytic" cookies) that are exclusively used for statistical purposes (not for profiling or marketing) and to collect aggregate information without the possibility of tracing back to the identification of the individual user. In these cases, since current legislation requires that, when using analytic cookies, the user is given clear and adequate instructions to easily oppose implementation of such (including any mechanisms to make the cookies anonymous), we give instructions on how to disabled installed cookies below. The duration of analytic technical cookies is 30 minutes.

“Third-party” cookies
Third-party cookies are code parts set by a website different than the website you are currently browsing.
This involves the transmission of cookies from third parties. Management of information collected from “third parties” is goverend by the relative information notices to which we ask you to refer. For greater transparency and for convenience, we provide the information on the types of cookies used by third party service providers, purposes, retention period and the third parties who retain and access the information on our websites:

Cookie name
Google Analytics
https://support.google.com/analytics/answer/6004245?hl=it
Google Adwords
https://support.google.com/adwords/answer/2407785?hl=it

Function/Purpose
STATISTICS
Google Analytics is a Google analysis tool that helps website and app owners understand how visitors interact with the contents of their website (pages visited, browsing time, etc.) by providing useful statistics designed to optimise and improve the browsing of the website without identifying the browser.
Expiry
_utma 2 years
_utmt 10 minutes
_utmb 30 minutes
_utmc until the session is closed
_utmz 6 months
_utmv 2 years

PROFILING
Favours the research on Google services offered by the hotel without collecting or monitoring information capable of personally identifying a user.
Expiry
30 days

How to modify settings on the cookies
Most browsers allow to clear cookies from your computer hard drive, block acceptance of cookies or receive a warning before a cookie is stored.
Therefore, to remove cookies we encourage you to follow the instructions on the pages of the various browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=it
Fire fox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Internet Explorer: http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9
Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT

What happens if the cookies are disabled?
Nevertheless, if you block or erase cookies, it may not be possible to reset previously specified preferences or customised settings, and our capacity to customize the user experience will be limited.

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