Our hotel group aim has always lead us to take advantage of changes in order to innovate and develop our services so as to offer you the best qualified and personalized experience.
We adapted to OMS guidelines and even further strenghtened them by combining our passion and long hospitality tradition.
We wish to inform you that we achieved and applied the many national and regional governmental decrees and fielded measures to safeguard your security as well as some new services to help you plan and live your stay in total ease without losing the pleasure of being on vacation.
We can be proud of having handled the first Italian Covid 19 case : Yes, you guessed it! The first two Covid -19 infected patients were detected in Italy, at the end of January, while they were staying in our hotel in Rome. At a time when there wasn’t a knowledge of this disease yet, our staff assisted them fast and properly and thanks to their efficience, the guests were transferred to the hospital, received adequate healthcare and finally healed.
All this happened without anyone, neither staff nor guests, within the structure being contaminated or showing signs of contagion.
The safety and wellness of our guests and collaborators have always been our priority and now more than ever we are committed to provide you the best hospitality.
We are looking forward to welcome you in our hotels in Rome and Florence!
Find out more about the vademecums differentiated by service:
Reception and booking procedures
Guests rooms and common areas cleaning procedures
Food & beverages service procedures